Our Quality Audit
How we monitor our services - our quality audit
We like to monitor every aspect of our service on a regular basis, to ensure that what we are aiming to achieve, is achieved and is consistent and satisfactory. We call this monitoring process Quality Audit and involves:
- Talking to you, getting your views on all aspects of your care.
- Designing questionnaires which aim to gather information on how we are doing and inviting you and others associated with your care to give feedback.
- Always treat you in a dignified and respectful manner and respect your cultural and religious practices and beliefs.
Our policy on Quality Assurance states:
Feedback using the results
The Company will analyse the results and provide feedback to contributors either orally, usually on an individual basis or through a group newsletter or similar. A personal interview will be undertaken with any contributor whose feedback is especially negative so as to explore the reasons for this and identify possible actions enabling more positive action in the future.
If you would like to learn more about the outcomes of the Company’s Quality Audits, please contact the Registered manager.